Cancelations

We are unable to change or cancel an order once it has been placed. Please review your order information before placing your order. We are so sorry for any inconvenience this may cause!

Returns

Our policy lasts 30 days after the product has been received. If 30 days have gone by since your confirmed delivery, unfortunately we can’t offer you a refund or exchange.

We require that customers notify support@thelocalbanyan.com of any problems with the merchandise within 48 hours of receipt.

Refunds or returns are NOT allowed when:

• The customer provided the wrong address or the wrong name
• The customer missed package delivery, or package was undeliverable due to delivery address not being accessible, or the customer refusing the delivery of package, or refusing to collect the package from delivery company (i.e. DHL, FedEx, UPS, USPS) or the package was stolen after being successfully delivered.
• The item was not received and the customer did not inform us within 4 weeks of the expected delivery date.
• The item received was incorrect due to the customer's mistake when choosing the product at checkout.
• The item received did not fit as expected due to the customer's mistake when choosing the product size or model at checkout.
• The item was purchased through a sale, discount code or promotion. These sales are final.
• The size chosen by the customer does not fit as expected. To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference before a purchase is made. A reminder to review the size is also sent in the confirmation email as well as 3 days later in a second email. We are not liable for the customer not reading these notices.
• There is a slight color variation from the mockups. For some items, due to the printing process, slight shifting can occur. This is a normal occurrence with printing. Color is also varied based on different monitors.
• The items were delayed due to production or shipping delays caused by peak seasons or other external factors beyond our control.

To be eligible for a pre-arranged return, you must send us a photo of the issue. In certain instances, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a printed receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Any item that has been used and is not in new, unused condition
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not provide refunds for orders that are currently in transit, including orders that have been delayed. We require that the order be delivered first before an exchange or refund can be arranged, provided the above Returns requirements have been met.  If an order has been considered lost, please contact us and we will determine a resolution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thelocalbanyan.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We will only replace items if they are defective or damaged. If you need to replace it with the same item, send us an email at support@thelocalbanyan.com. You will need to send us a photo of the defective or damaged item.

If the item is deemed normal or as designed and the issue is considered normal use, the exchange request will be denied.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Your shipment must be received by us within 14 days of its delivery to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.